EBDN - Community - Question & Answers

  Wednesday, 16 August 2023
  0 Replies
  503 Visits
We develop a custom assistant some years ago and now, since the migration to EB 2022, a user have an error when trying to use it. Here the sample of the log file:
08/02/23 16:45:01 Standard Systemerror (Cat 1) - ... Exception catched. LastError = 0 on COMECA.basImportHarmony.gRun Scope 0, Hr 0, File R:\TFS_Build\7.1.0\1330\_PN740\Core_740\Core\Client\easylectric\AucVbaBase.cpp, Function <::DoAction>, Row 1510
We already try to uninstall and reinstall EB without success.
If we debug the code, we found that the error seems to be linked to ocxgrid component used: see picture in attachment.
We also had an error on the Windows event viewer:
Nom de l’application défaillante EngineeringBase.exe, version :, horodatage : 0x6390bb5f
Nom du module défaillant : VBEUI.DLL_unloaded, version :, horodatage : 0x55ba131a
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0001643b
ID du processus défaillant : 0x1978
Heure de début de l’application défaillante : 0x01d9c6a538851b7d
Chemin d’accès de l’application défaillante : C:\Program Files (x86)\Aucotec\Engineering Base 710\bin\EngineeringBase.exe
Chemin d’accès du module défaillant: VBEUI.DLL
ID de rapport : cbd4b953-b120-482c-b2ae-751c1c96837f
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Trouble appears only for this user and only on this database.
Thanks a lot for your support on this specific case (you can check also the helpdesk ticket AUCOTEC#2023081685000101 for further details).